Shipping Policy

Thank you for visiting and shopping at Castle Arch Pottery. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

USA SHIPPING

shipping times 1/2 weeks

tarrifs may be charged by fed ex on delivery of your order

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order outside europe and excluding UK will be calculated and displayed at checkout.

Delivery delays can occasionally occur.Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

Customs, Duties and Taxes

My Website Castle Arch Pottery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact Castle Arch Pottery 

Please save all packaging materials and damaged goods before filing a claim.